Taken directly from
Reddit
Users
Rule 1 – Users lie.
Rule 1A – It may not be malicious or willful, but Rule 1 is always in effect.
Rule 1B – Users assume you don’t know they are lying.
Rule 1C – Users continue to lie as a result.
Rule 1D – When caught in a lie, users get angry.
Rule 2 – Explain everything as simply as possible.
Rule 2A – There is no language simple enough to make a user understand anything.
Rule 2B – Emojis are NEVER an answer.
Rule 3 – User caused problems are caused by tech support.
Rule 3A – As it’s your fault, they don’t want to be billed.
Rule 4 – If it doesn’t work, it is your fault.
Rule 4A – If it does, you had nothing to do with it.
Rule 5 – If you take the time to visit the user’s desk, the problem will magically have fixed itself.
There has been a discussion at work of to which word you hear when you play the clip.
https://www.nytimes.com/interactive/2018/05/16/upshot/audio-clip-yanny-laurel-debate.html